For practices
The Practice Kit
Five front-desk forms, written from what patients do before they call a pain clinic. Editable Word files, ready to fill in and post. Free for practices with a claimed and verified PainBeacon listing.
Find your practice How claiming works
What’s inside
- 1
Online Listing Audit Checklist
Quarterly · 30 minutes
Every place a patient looks you up, from the NPI registry to your insurer’s “find a doctor” tool, and the five fields that decide whether they call.
- 2
Google Business Profile Checklist
One afternoon, then 15 minutes a month
The panel Google shows when someone searches your name. Setup, photos, the Q&A tab nobody watches, and the suggested edits that go live if you don’t reject them.
- 3
Patient Review Request Protocol
Every check-out
How to ask everyone the same way, and how to answer every review without confirming anyone was a patient. Five response templates written to stay inside HIPAA and the FTC’s review rule.
- 4
New Patient Phone Script
Every new-patient call
Answers the three questions callers actually have, insurance, referral, and how soon, in the first two minutes. One steady line for the medication question.
- 5
Accepted Insurance and Referral Sheet
Update when a contract changes
One patient-facing sheet for the website, the desk, and the phone: plans, referrals, prior authorization, and what a visit costs, so nobody guesses.
A page from the phone script
By the time a person calls a pain clinic they have usually been hurting for months and have three questions they need answered before they will book. The script answers them in the order callers ask, and keeps everything clinical for the visit.
“Do you take my insurance?”
Which plan do you have? [Listen.] Yes, we are in network with [plan]. / We are not in network with [plan], but I can tell you what a visit costs and what patients usually get back from their plan. / Let me check that one and call you back within the hour.
“Do I need a referral?”
That depends on your plan. If you do, your primary care office can send it to us, and I can pencil you in now so you keep your spot.
“How soon can I be seen?”
Our next new-patient opening is [date]. If you can come on short notice, I can put you on our cancellation list and call you if something opens sooner.
How to get it
- Find your practice. Search by state and city, or by name. Every pain practice in the country is already listed from public federal provider records, so you are almost certainly here.
- Claim it. Two minutes, free. We ask who you are and how to reach you. None of it is published.
- We verify, then we send the link. We confirm you represent the practice, mark the listing verified, and email you a download link for the kit. The link is specific to your practice and works as long as the listing stays verified.
Already verified and don’t have a link? Tell us on the practices page and we’ll send it.
Why it’s free
PainBeacon lists every pain practice in the country and only earns anything when a practice chooses to upgrade. A directory is only worth using when the listings are right, so anything that gets a practice to check its own information is worth giving away. The audit checklist includes us.
What it isn’t
Nothing in the kit is legal, compliance, billing, or medical advice, and there are no clinical or controlled-substance forms in it. Those need a lawyer and a physician behind them. Every form says so at the bottom, and every one is meant to be adapted to your state and reviewed by your own advisors before you use it.